Frequently Asked Questions

You pay the transport price to us when you place a bid courier reserves. We ensure that the courier is only paid when you are satisfied or automatically 5 working days after delivery.

PickThisUp handles the data you have entered on our website. All data is stored in our secure database. We will in addition, never share or sell your data without permission third parties.

The only data that PickThisUp shares is the contact details between courier and applicant at the moment that a bid is reserved for the transport.

We would regret that, we do not like to see members leave. If you want to unsubscribe yourself, you can do so by sending an email to support@pickthisup.com. We then delete all data from the database.

In the Netherlands and Belgium. We are working hard to continue the PickThisUp growing, that is why we also do regular transport to neighboring countries like Germany, Luxembourg and France.

If you place a quotation request to a place outside the Netherlands or Belgium, we do not guarantee that it can be delivered. But you can make the application always place without obligation. Most quotation requests to other countries will be solved, many of our couriers drive to other European countries.

Via our homepage you can calculate an indication price within a minute and place a request (without obligation). Within 48 hours, 1 to max. 3 couriers respond to this with an offer of the final price. This price is including VAT and assumes collection and delivery at the front door on the ground floor.

Delivery prices on PickThisUp are on average 40-60% cheaper than regular ones transport companies because these are often journeys that are already being made. Many private individuals and (self-employed) courier companies supplement their own planning with extra transport via PickThisUp and / or combine a trip of several exercises. The price is therefore based on what we call “accompanying freight”.

This ensures the lowest price, but also requires some flexibility with it make an appointment. The price is determined based on the distance (where the first kilometers outweigh later kilometers), size, urgency and any other details (extra lifting aid, high-rise without lift etc). This price includes all surcharges (VAT, fee and insurance) and assumes pick up and drop off at the front door within 2 to 5 business days. Faster and / or on a specific date is also possible, but then there will be additional costs.

How it works is very easy on our homepage www.pickthisup.nl explained. You start on the homepage, fill in the information and post application. Courier (s) on / near that route will receive a notification. Once one from them, you will receive an (email and SMS) notification. Afterwards you can book and pay for it through the site and the courier will take the ride schedule.

Cash, drugs, weapons, chemicals, flammable liquids and medicines.

If you have a crazy, big or really tough job, we can't guarantee that it will be delivered, but with a network of +1000 couriers you always try it! For example, there are couriers with an extra large bus, truck or equipment to load heavy products.

When in doubt, we always recommend choosing the larger size. Then you are assured that it fits and the courier is responsible for it to deliver correctly.

If the size is too small, the courier can leave the items as he does not have enough space and you will receive 50% of the delivery costs back. Pay attention! When choosing a size Small (S) you give permission for the have products sent by postal parcel. We advise to order fragile products not to be sent by parcel but to be delivered by courier by selecting size Medium (M).

Yes, in step 2 of the application form you can choose from three types of delivery services: Urgent (pick up and delivery within 24 hours), on specific date or accompanying cargo (appointment in consultation and within 3-5 days).

Couriers at PickThisUp are mostly (freelance) couriers and transport companies, but also private individuals. PickThisUp checks the registrations, screens the couriers and guarantees their quality. In case of theft, misuse or (intentional) damage we will report and you are covered by our insurance.

No. Placing a quotation request is without obligation and can be done at any time canceled. After you have reserved and paid for a courier, you can use the cancel the order free of charge up to 48 hours in advance on working days. If you are within 24 you cancel up to 48 hours in advance, you will receive 75% of the money back. Within 24 hours 50% of the amount.

75% of the requests receive a response within 24 hours on working days.

We do our best to provide a courier for every request as soon as possible find. It helps to describe the delivery as well as possible and / or photo to add. The more detailed the information about the assignment, the better and cheaper the bids you will receive. If there were none available couriers are on the route, you will receive one from us on working days after 48 hours message with alternative solutions.

After receiving an offer, you have 48 hours to reserve or to reject. Always let the courier know via chat if you have are interested and / or that you are still waiting for a response from another party, then he can take this into account in his planning and will be 48 hours extends.

You pay the price for the transport to PickThisUp when j

Anyone who is 18 years or older and has a Dutch driving license can register as a courier at PickThisUp. PickThisUp checks the registration based on a copy of your driver's license, name and address and account number.

The applicant must at all times provide insight into what you are delivering. Should you If you do not trust it yet, you can still refuse the assignment.

Registering with PickThisUp is without obligation. You are only making an obligation when a delivery has been paid. Once your offer has been reserved and paid for by the applicant, you will receive an order confirmation by email.

There are two ways:

I) Add routes to your profile and receive automatic (email) notifications as soon as there is an application on / near your route that you can then access comment.

II) Log in to our site and check your dashboard to see which requests are still open, which you can then respond to by making an offer.

After you have made an offer, the applicant has 48 hours to submit it accept or respond by chat message. He does not respond within 48 hours then your offer will expire and his request will be automatically canceled.

After a successful delivery, you can click the "Delivery delivered" button complete delivery. Then the customer will receive an email to object within 5 days to make. After the expiry of this period, we make the delivery fee by (ING) bank transfer to you on the following Wednesday.

When creating the package, the applicant provides a collection address and delivery address. You can place a bid and ask for the contact details so that you can make the appointment yourself. Parties are free to mutually agree to agree an alternative collection address and / or delivery address. This can be useful in busy cities, for example.

First try to see with the applicant whether it is possible to apply for a an alternative date / time. If this does not work, you can contact us at support@pickthisup.com

If the collection situation is different from what the applicant has indicated, you have it right not to take the product with you. For example when the product is not or is on the ground floor (unless otherwise agreed in advance) or is significantly heavier or greater.

If you do not take the product with you for this reason and want to put it on compensation, you must call before you leave PickThisUp. Depending on the situation, you can then do up to half of the received agreed compensation as compensation.

If no one is present at the address at the agreed time and 15 minutes after that, you have the right to leave. You are required to call the contact person of the address at least twice (at no hearing). You also need to contact PickThisUp by telephone before you leave to be able to call on half of the agreed compensation as being call-out costs.

If no one is present at the delivery address at the agreed times 15 minutes after that, you have the right to take the product to the neighbor or someone otherwise to be delivered nearby. Before doing this you are obliged to change the call the contact person at least twice (if no answer).

If you leave the product without contacting the client or with PickThisUp, the courier is responsible for any damage, theft or misappropriation of the product.

You may cancel an assignment until the moment the assignment has been paid. After payment is the responsibility of the courier for delivery. If you go through you are unable to perform the delivery due to force majeure, you remain equally responsible for the delivery in all reasonableness. If a unexpected situation occurs, so that you do not receive the assignment within 5 working days can deliver after the collection day, if possible, you should pickThisUp and the customer to inform.

No VAT is paid on transactions between private individuals. When you delivers something for business, you have to pay the VAT on this yourself. The fee stated on the website includes VAT. We only progress the VAT on the PickThisUp surcharge of 21%.