Frequently Asked Questions

General

In which countries is PickThisUp available?
Does your quote request not fit in our formats?
What does PickThisUp do with your data?
I have registered in the past but want to unsubscribe?

Senders

How does the payment work?
What will my delivery cost?
How are the prices determined?
What time is it collected and delivered via PickThisUp?
What should not be through with PickThisUp?
Which format should I choose?
Can delivery be made within 24 hours or at a specific date and time?
Who are the couriers and how are they monitored?
If I place a request for quote, am I obliged to let it go through?
How quickly will I receive a response?
What if no one responds to my quote request?
I have received an offer, what now?
Where can I find the courier's contact details?
Can I receive a (VAT) invoice?
How do I arrange payment for the product myself if I buy something on Marktplaats?
What happens if the pick-up situation is different than indicated in advance?
What if my delivery gets damaged during transport?
What to do in case of damage
How do I confirm that the items have been delivered?
Until when can I cancel free of charge?
What happens if my courier cancels the order?
What happens if no one is present at the pick-up address
What happens if no one is present at the delivery address
I want to use PickThisUp for business purposes, how do I receive a VAT invoice for the delivery?

Couriers

What are the requirements for registering as a courier?
How do I know a package is safe?
What obligations are there if I have registered as a courier?
How do I find an assignment?
I've made an offer, now what?
How do I get paid?
How does the pick-up and delivery address work?
I have a delivery but something has come up?
What happens if the pick-up situation is different than indicated in advance?
What happens if no one is present at the pick-up address
What happens if no one is present at the delivery address
Can I cancel an order?
Do I have to pay (VAT) tax?