Frequently Asked Questions

General

How does the payment work?
What does PickThisUp do with your data?
I registered in the past but don't want to be a member of the PickThisUp community anymore?
Which countries is PickThisUp available?

Senders

What does my delivery cost?
How are prices determined?
How do I send something via PickThisUp?
What cannot be shipped with PickThisUp?
Does your application not fit in our formats?
Which size should I choose?
Can delivery be made within 24 hours or on a specific date and time?
Who are the couriers and how are they checked?
If I place a delivery request, am I obliged to keep it going?
How quickly will I receive a response? And what if no one responds to my delivery?
I have received an offer, what now?
How does the payment work?

Couriers

What are the requirements for registering as a courier?
How do I know that a package is safe?
What are the obligations if I have registered as a courier?
How do I find an assignment?
I have made an offer, what now?
How do I get paid?
How does it work with the collection and delivery address?
I accepted a delivery, but something intervened?
What happens if the collection situation is different than previously indicated?
What happens if no one is present at the pick-up addres
What happens if no one is present at the delivery addres
Can I cancel an order?
Do I have to pay (VAT) tax?